Enterprise IT, shared across SMB's
Sylrick I.T. runs one standardized, enterprise-grade backend for all its clients, so the cost of modern IT is shared, not carried alone. You get the setup of a much larger company and the personal service of a single point of contact, for a fraction of an in-house team.
Managed IT
Monitoring, patching, and backups running around the clock, so problems get fixed before you notice them.
Cloud and Microsoft 365
Migration, setup, and day-to-day management for Microsoft 365, Azure, and the tools your team already uses.
Cybersecurity
Endpoint protection, email security, MFA, and tested backups so one bad click does not become a bad week.
Help Desk
Real people on the phone or email when something breaks. No ticket black holes, no runaround.
AI Integration
Adopt Microsoft Copilot, Claude, ChatGPT and other AI tools where they save time, with the guardrails to keep your data private.
About Sylrick I.T.
Practical IT support for SMB's that need it to just work.
Sylrick I.T. is an independent IT services firm serving small and mid-sized businesses across the Ottawa and Gatineau region and remotely nationwide. We handle the technology so you can get back to running the business.
- Backed by 30 years of hands-on IT and senior delivery experience.
- Flat monthly pricing, so support never comes with a surprise invoice.
- Canadian-based, bilingual, and familiar with PIPEDA and privacy obligations.
Sylrick I.T. meets your personalized needs, while it runs one standardized, enterprise-grade backend across all of its clients. That means the cost of enterprise modern IT, the monitoring, the security tooling, the AI tools, the cloud platform, gets shared across many small businesses instead of carried by one. Small business cannot afford their own technology team. With our approach, you pay a fraction of what building it in-house would run, and get the same setup a much larger company would. What you do not share is your personalized service: a single point of contact who knows your specific environment and treats an outage as their problem, not yours.
Onboarding that starts with listening, not selling
Every engagement opens with an assessment of what you already have, what is working, and what keeps you up at night.
- We document your environment: devices, accounts, licences, and backups.
- We flag the risks that matter and rank them by cost and likelihood.
- You get a short, plain-English roadmap with a budget you can actually plan around. No jargon, no scare tactics.
From there, support is proactive. We watch the systems, apply updates on a schedule, and check in on a cadence that suits your business rather than waiting for things to break.
Services
One enterprise-grade backend, shared across our clients, delivered as personal service to yours.
Managed IT Services
We run your day-to-day IT: 24/7 monitoring, patch management, automated backups, and asset tracking. You get a stable environment and a monthly report you can read.
Cloud and Microsoft 365
Move to the cloud without the drama. We plan and run Microsoft 365 and Azure migrations, set up email, SharePoint, and Teams, and manage licences so you only pay for what you use.
Cybersecurity and Backup
A layered defence that fits a small budget: endpoint protection, email filtering, multi-factor authentication, staff awareness, and backups we test so they are there when you need them.
AI Integration
Practical AI for small business. We help you adopt Microsoft Copilot and other AI tools where they save real time, set the guardrails so your data stays private, and train your staff to use them well. No hype, just the parts that pay off.
IT Consulting and Strategy
Technology decisions without the sales pitch. We build roadmaps, plan budgets, manage vendors, and act as your part-time IT lead when you need one but cannot justify a full-time hire.
Help Desk and End-User Support
When a laptop will not connect or an account gets locked, your staff reach a person who fixes it. Fast response, plain language, and a target time to first reply on every request.
Network and Infrastructure
Firewalls, business-grade Wi-Fi, switches, and servers, designed, installed, and maintained. A network built to be reliable and secure, not just fast on the day it goes in.
Team
The people who pick up the phone.
Erick Fredette
Principal Consultant
Sylvie Gauthier
VP Operations
future team member
Support LeadPricing
Because the backend is shared across clients, you get enterprise tooling at small-business prices. All-inclusive seat fee [Flat monthly plans, per user]. Figures below are illustrative; ask for a quote scoped to your setup.
Essentials
$175 CAD / user / month
- Microsoft 365 Business Premium License
- Domain and identity management
- Endpoint antivirus, monitoring and troubleshooting
- Remote Help desk, business hours
Advanced Management
$245 CAD / user / month
- Everything in 'Essentials'
- Computing Fleet Management
- Microsoft 365 and cloud management
- Security stack: MFA, email filtering
- IT strategy and roadmap
- Priority support
Complete
$300 CAD / user / month
- Everything in 'Advanced Management'
- Part-time IT lead (vCIO)
- After-hours and on-site support
- Compliance and PIPEDA\Law 25 guidance
- Backup and disaster recovery
- Annual budget and roadmap
Frequently Asked Questions
Straight answers to what most businesses ask before signing on.
What size of business do you work with?
Most clients run between 1 and 20 staff. That is the range where technology matters but a full-time IT hire is hard to justify. If you are larger, ask anyway and we will tell you honestly whether we are the right fit.
Do you offer support outside business hours?
Business-hours support is included on all plans. After-hours and weekend coverage is available on the Complete plan or as an add-on. Outages affecting your whole business are treated as urgent regardless of the time.
Where are you based, and do you work remotely?
We are based in the Ottawa and Gatineau region and cover it on-site. Most day-to-day support is handled remotely, so we work with clients across Canada. Service is available in English and French.
We already have some IT in place. Can you work with that?
Yes. We start by documenting what you have and keep what works. There is no requirement to rip and replace. Where something is a genuine risk or cost, we will say so and give you the option to fix it on your timeline.
How does onboarding work?
It starts with a free assessment: a review of your environment, risks, and priorities. From there you get a short roadmap and a fixed monthly price. Most clients are fully onboarded within two to three weeks.
Are you familiar with privacy and compliance requirements?
Yes. We build with PIPEDA, Quebec Law 25 and Canadian data-residency in mind, and can support the controls that regulated clients such as clinics, law offices, and accounting practices need to have in place.
Can you help us use AI safely?
Yes. We help small businesses adopt tools like Microsoft Copilot, Claude and ChatGPT where they actually save time, and we set the guardrails so your data and your clients' data stay private. We start with one or two practical use cases, not a company-wide overhaul.
Contact
Tell us what is slowing you down. The first conversation is free.
Service Area
Ottawa and Gatineau, plus remote support Canada-wide
Call Us
[Add phone number]
Email Us
info@sylrick.ca